Returns Policy
Return Policy | Dick Hannah CDJR Genuine Mopar Parts
At Dick Hannah Chrysler Dodge Jeep Ram (CDJR), we strive to provide accurate orders and high-quality genuine Mopar® parts and OEM accessories. Please review our return and cancellation guidelines below to ensure a smooth experience.
🔄 Return Process for Mopar Parts
- Contact us to initiate any return request
- Return requests must be made within 30 days of receipt
- Returns are processed to maintain accurate OEM parts fulfillment
📦 Return Eligibility Requirements
- Parts must be new, unused, and in original packaging
- Items must be in resaleable condition
- We cannot accept:
- Used Mopar parts
- Installed or attempted-to-install parts
- Opened or damaged packaging
- We reserve the right to refuse any return that does not meet these conditions
⚠️ Non-Returnable Items
- Electrical parts are not returnable
- Any part that has been installed, modified, or used is ineligible for return
💰 Restocking Fees
- A 20% restocking fee applies to all approved returns
- Returns help ensure continued availability of discounted OEM Mopar parts
🔍 VIN Verification & Order Accuracy
- Providing a Vehicle Identification Number (VIN) is strongly recommended
- VIN verification helps ensure you receive the correct Mopar OEM part the first time
- Orders placed without VIN verification are still processed but:
- Returns may be subject to restocking fees if incorrect parts are ordered
❌ Order Cancellation Policy
- Orders (or portions of orders) may be cancelled before they are shipped
- Once an order has shipped, it can no longer be cancelled
- If a cancelled part was special-ordered from the manufacturer:
- A 15% cancellation/restocking fee may apply
🚗 Our Commitment to OEM Mopar Parts Accuracy
At Dick Hannah CDJR, we are committed to helping customers receive the right genuine Mopar parts quickly and accurately. Our return policy is designed to maintain product quality while supporting efficient order fulfillment for Chrysler, Dodge, Jeep, and Ram vehicles.